OUR SERVICES

CALL CENTER SOLUTIONS

We are a bilingual call center that provides multiple business solutions to take our business partners to a whole new level!

  • Our highly trained personnel provide sales solutions, and customer service assistance in both Spanish and English to better cater to a diverse American client base.
  • Every call our agents take is closely monitored so that a manager can give support as needed and to ensure our quality standards are always met.
  • We work under a strict standard of confidentiality when managing and taking down any of your client’s personal information.
  • We are a 24/7 call center operation that allows us to cater to any type of client, at any hour of the day or night, in any time zone.
  • Weekly, bi-weekly, or monthly reports will be made depending on our business partner’s needs.

 

TECHNICAL EQUIPMENT

With our high-tech equipment and with the amazing work ethic of our agents, we can attend between 1500 and 2400 calls in one workday.

equipment_

  • Our agents receive the best training possible in our spacious training room located in our headquarters.
  • We have 50 large call stations, scalable to 100,  with the newest and fastest computers. We have dual monitors at every station to ensure efficiency, as well as ergonomic chairs, to make sure all our agents are comfortable, whether it’s the beginning of their shift or the end.
  • We use the most up-to-date Call Routing System to handle high volumes of domestic and international calls at the same time, without fault.
  • High-quality Headphone sets for optimum sound input and output.
  • Backup battery to continue operating for 24 hours in case failure of power.
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